1) Artificial Emotional Intelligence: It is also known as Emotion AI or Affective Computing. The aim of this type of AI is to develop systems that can recognize, understand, interpret and simulate human emotions. The technology is commonly used in customer service to identify and understand how customers are feeling, allowing the service to adapt and respond to their needs accordingly.

2) Emotional Analysis AI: This type of AI processes data to determine and understand the user’s emotional state. It uses a variety of techniques such as text analysis, voice recognition and facial recognition to determine a person’s emotional state. This technology can be used in sectors such as marketing, healthcare, and entertainment to enhance user experience by personalizing content and services based on the emotional state of the user.

These technologies can not only respond to user cues but also mimic human emotion to create more natural interactions.

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